Find answers to common questions about using Capturit. If you can't find the answer you're looking for, please contact Support.

General Questions

• How do I create an account on Capturit?

  Download the Capturit app from the App Store or Google Play Store, then follow the steps to creating an account.

• Is Capturit free to use?

  Yes, Capturit is free to download and use.

• How can I reset my forgotten password?

  Go to the app login screen, click ‘Forgot Password’, and follow the instructions to reset your password via email.

Using the Capturit App

• How do I upload photos to an album?

  Select the album you want to add photos to. Go to the Media tab and click the camera icon at the bottom right. Choose 'Photos' or 'Camera' and select the photos you want to upload.

• How can I share an event with others?
  • Invite friends within Capturit as guests to your event.
  • From within your event, click the share icon on the banner. Here you can share it via DM, SMS, QR code, and other major social platforms.
• How do I manage events?
  • From your profile page, select the event you wish to manage. Here, you can view and edit all the event's media, details, guests, and chats.
  • As the event holder, you can edit all event details. As a guest, you can manage your own media and chats.

Account Management

• How do I change my password?

  From your profile select the settings menu, 'Account Settings', 'Change Password', then follow the prompts to resetting your password.

• How do I change my email address?

  Navigate to ‘Account Settings’ within the app, select ‘Email’, and follow the prompts to update your email address.

• Can I change my username?

  From your profile select the settings menu, 'Edit Profile', and enter a new, unique username. Your username can only be changed 60 days after it was last changed.

• How do I delete my account?

  Please refer to our Deleting Account Data page for detailed instructions on how to delete your account and data.